Please consider all sales final.
Mums are event specific items and may not be returned or refunded if started or completed. I will do anything, within reason, to insure you are satisfied with your purchase, but you must contact me immediately. You will sign that you accept the items at pick up.
Returns/refunds MUST be approved in advance and may have conditions. Order cancellations cannot be accepted after I have sold out for your homecoming date OR after your order has been started or completed.
NO refunds will be made after your homecoming date.
Cancellations can only be accepted if I have not yet made or started your mum(s) or garter(s). 7% of the total payment will be withheld from your refund to cover processing fees for which I am not reimbursed.
Please do NOT place an order for your homecoming date if the date is sold out. Sold out notifications will appear on a banner at the top of the website. Your order will be cancelled and incur a 7% withholding from your refund to cover processing fees for which I am not reimbursed.
CHANGES TO YOUR ORDER:
If you choose to make changes to your order AFTER your order has been placed, I will do my best to accommodate your changes. No refunds will be issued if the change is to REMOVE any item(s) for which you have paid extra. If you choose to ADD something that costs extra, you must pay the change order within 24 hours or the change will not occur.
Some changes may not be possible. Some changes may result in an additional change fee if the change involves deconstructing or reconstructing any part of your mum or garter.
All mums and garters are made solely from the information you provide ON YOUR ORDER FORM ONLY. Do not rely on emails, texts, messages or conversations.
I may not be able to accommodate order changes that result in a "date needed" change or homecoming date change, especially if the date is moved up. You will be responsible for notifying me of your homecoming/need date change, even if that date is posted anywhere on this website. Changes in homecoming date or "need by" date may result in cancellation of your order.
